Customer Service
Welcome! We carry the finest, most stylish fabrics any sewing professional (or amateur) can find! How do we do it? We obtain our fabric from the famous “Garment District” in New York City, the pinnacle of fashion design. We also import the finest fabrics European designers have to offer. Here you will find a wide array of fabric that anyone can afford!
If you have any questions about ordering, placing a rush order or the order you've placed, simply email us at info@trimfabric.com Our Customer Service Associate will gladly to help you immediately.
What kind of selection do you have? Wool, silk, cotton, linen, knit, spandex, crepe, velvet, velour, tricot, 4 way stretch, taffeta, sweartshirt knit, woven, stripe, suiting, satin, doupioni, rayon, plaid, organza, nylon, net, metallic, lining, lame, lace, jersey, handwoven, gabardine, georgette, fleece, vinyl, embroidery, denim, corduroy, chiffon, broadcloth, boucle, beaded, sequined, acetate, flannel, polyester, prints, fringe, ribbon, button, thread, zipper, trim, applique, patch, flower, rhinestone, so on and so on ..… These are only a tiny fraction of the multitude of fine fabrics and trimmings we have in stock. Our huge complex contains several thousand bolts of fabrics and millions of yard of trimming, from everyday casual to exotic haute-couture. Whether the outfit is to be worn to work, a casual get-together, or a soiree in Paris, we have the perfect fabric!
Do you send sample swatches? Yes, we want to make ordering your perfect material as easy as possible. When a swatch is available, you will see a “Buy Swatch Here” button at the bottom right corner of the product detail page. Simply click the button, and you will be taken to a secure shopping cart page.
Will out-of-stock items become available again? For most of the items are not reorderable, we regret to say that once an item is out of stock, it will not become available again. Therefore, when you see something that strikes your fancy, it would be wise to purchase it immediately before it is sold.
Are gift certificates available? Yes, we are delighted to make gift certificates available. They are very popular not only at gift-giving time but any time. Sewing enthusiasts, retailers, designers and others will appreciate receiving such a thoughtful gift. Even those who don’t sew will appreciate a certificate. For example, those with big tastes but small budgets can redecorate with just a few fabrics and trims strategically tossed over furniture and fixtures! The certificate will be emailed directly to the lucky recipient within hours of your order. Order a TrimFabric Gift Certificate today!
What is the availability of items? When you are ready to order, we are ready to ship! Every fabric listed on this site is ready to be shipped to you immediately! Sometimes an item you've ordered is out of stock or short of yardage. Our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order.
May I place a special order if I do not see what I need on your site? Some of the items are reorderable, these items can be special ordered. Special item will have a 30% restocking fee if return. Our inventory is so enormous, you will likely find exactly what you need on this website, even if the item is not easily available elsewhere!
What is the minimum yardage you will sell or cut? In order to serve all our clients to our best ability, minimum cut is one yard.
How do I find out more about an item? Click on the item image or item title. Doing so will take you to the item page, which lists all the details about the item. We want you to know all the specifics so that you can make an informed purchase.
What happens after I have placed my order? You will immediately receive acknowledgement of your order submittal as well as an order confirmation with an order number. Sometimes an item you've ordered is out of stock or short of yardage. Our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order.
Can I make changes to my order after it has been submitted? Since we are dedicated to helping our customers, we will try our best to make changes when we can. In other words, if your order has not yet been packed, we will try our utmost to make your changes. In order to make a change, please email us immediately at info@trimfabric.com
How can I find out the status of an online order? You will receive the order status in the order confirmation email that we sent you after you've placed your order.
What is your return policy? If you are not satisfied, you can return unopened items within 15 days of delivery for a full refund. Items must be returned in original condition, no cut. No returns can be accepted after 15 days. The original shipping charge is not refundable. We will credit you in the same manner in which you paid for the purchase. See details
When will my order arrive? Usually it takes us 1 to 4 business days (Monday through Friday) to process your order, unless your order is a special order, incomplete, short of yardage. In this case, our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order. Delivery time takes 3 to 8 business days depends on how far you are from us.
What shipping carriers do you use? We generally use two very reliable shipping services: UPS (United Parcel Service) and USPS (United States Postal Service). Click here for details of Shipping Info
Do you provide express or rush delivery? Yes, we want you to receive your fabrics and trims on time. We are glad to offer services such as UPS Next Day Air® and UPS 2nd Day Air® to most destinations. If rush shipment is needed, place your order immediately and write down the latest date that you must receive your order in the comment box at checkout. We will then send you an email to let you know the actual shipping charge and all possible shipping methods to meet your deadline. However, if we don't receive a response from you, we will automatically adjust the shipping and expedite your order in order to meet your deadline. *Please note: package delivers on Monday through Friday.
Do you ship outside of the United States? We sure do! TrimFabric ships worldwide. International orders will be delivered via Airmaill or Global Priority Mail. Only the actual shipping cost will be billed. US Mail will be used for APO and FPO addresses and for residents of Hawaii, Alaska, Puerto Rico, American Samoa, Marshal Islands, Palau, US Virgin Islands and Guam. Actual shipping will not show up during checkout. It will add to your total. If you need us to confirm you the shipping charge before shipment, please write a note at the comment box. Otherwise, we will ship your order with the actual shipping charge.
How do I know if my order has been shipped? We will inform you by e-mail to keep you up-to-date. Sometimes an item you've ordered is out of stock or short of yardage. In such cases, our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order. We will email you a UPS tracking # or USPS delivery confirmation #.
What forms of payment does TrimFabric accept? We are here to serve our customers, so we accept many forms of payment: (1) All Visa®, MasterCard®, American Express®, and Discover® credit cards (2) PayPal®!
Remember that paying online with a credit card is safe – guaranteed. It is simple, too. Just enter your credit card information during checkout.
Do I need to register in order to make a purchase? No, you do not need to register in order to purchase from TrimFabric.com.
How do I know if ordering online at TrimFabric is secure? Protecting your information is top priority. TrimFabric.com uses Secure Sockets Layer (SSL) to encrypt your credit card number, name and address. Only TrimFabric.com is able to decode your information – no one else. Be assured that your information is absolutely safe with us. Click here for our full privacy and security policy.
What is TrimFabric Privacy Policy? Every single member of TrimFabric respects every customer and understands the strict need for privacy. TrimFabric’s policies were written to ensure that your personal information is handled very safely and responsibly.
As you can read in our full Policy Privacy, we never sell or rent personal information to any third parties under any circumstances. We highly value your trust, and we work hard to protect the security of all personal information and privacy of all customers.
If you have any questions about ordering, placing a rush order or the order you've placed, simply email us at info@trimfabric.com Our Customer Service Associate will gladly to help you immediately.
What kind of selection do you have? Wool, silk, cotton, linen, knit, spandex, crepe, velvet, velour, tricot, 4 way stretch, taffeta, sweartshirt knit, woven, stripe, suiting, satin, doupioni, rayon, plaid, organza, nylon, net, metallic, lining, lame, lace, jersey, handwoven, gabardine, georgette, fleece, vinyl, embroidery, denim, corduroy, chiffon, broadcloth, boucle, beaded, sequined, acetate, flannel, polyester, prints, fringe, ribbon, button, thread, zipper, trim, applique, patch, flower, rhinestone, so on and so on ..… These are only a tiny fraction of the multitude of fine fabrics and trimmings we have in stock. Our huge complex contains several thousand bolts of fabrics and millions of yard of trimming, from everyday casual to exotic haute-couture. Whether the outfit is to be worn to work, a casual get-together, or a soiree in Paris, we have the perfect fabric!
Do you send sample swatches? Yes, we want to make ordering your perfect material as easy as possible. When a swatch is available, you will see a “Buy Swatch Here” button at the bottom right corner of the product detail page. Simply click the button, and you will be taken to a secure shopping cart page.
Will out-of-stock items become available again? For most of the items are not reorderable, we regret to say that once an item is out of stock, it will not become available again. Therefore, when you see something that strikes your fancy, it would be wise to purchase it immediately before it is sold.
Are gift certificates available? Yes, we are delighted to make gift certificates available. They are very popular not only at gift-giving time but any time. Sewing enthusiasts, retailers, designers and others will appreciate receiving such a thoughtful gift. Even those who don’t sew will appreciate a certificate. For example, those with big tastes but small budgets can redecorate with just a few fabrics and trims strategically tossed over furniture and fixtures! The certificate will be emailed directly to the lucky recipient within hours of your order. Order a TrimFabric Gift Certificate today!
What is the availability of items? When you are ready to order, we are ready to ship! Every fabric listed on this site is ready to be shipped to you immediately! Sometimes an item you've ordered is out of stock or short of yardage. Our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order.
May I place a special order if I do not see what I need on your site? Some of the items are reorderable, these items can be special ordered. Special item will have a 30% restocking fee if return. Our inventory is so enormous, you will likely find exactly what you need on this website, even if the item is not easily available elsewhere!
What is the minimum yardage you will sell or cut? In order to serve all our clients to our best ability, minimum cut is one yard.
How do I find out more about an item? Click on the item image or item title. Doing so will take you to the item page, which lists all the details about the item. We want you to know all the specifics so that you can make an informed purchase.
What happens after I have placed my order? You will immediately receive acknowledgement of your order submittal as well as an order confirmation with an order number. Sometimes an item you've ordered is out of stock or short of yardage. Our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order.
Can I make changes to my order after it has been submitted? Since we are dedicated to helping our customers, we will try our best to make changes when we can. In other words, if your order has not yet been packed, we will try our utmost to make your changes. In order to make a change, please email us immediately at info@trimfabric.com
How can I find out the status of an online order? You will receive the order status in the order confirmation email that we sent you after you've placed your order.
What is your return policy? If you are not satisfied, you can return unopened items within 15 days of delivery for a full refund. Items must be returned in original condition, no cut. No returns can be accepted after 15 days. The original shipping charge is not refundable. We will credit you in the same manner in which you paid for the purchase. See details
When will my order arrive? Usually it takes us 1 to 4 business days (Monday through Friday) to process your order, unless your order is a special order, incomplete, short of yardage. In this case, our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order. Delivery time takes 3 to 8 business days depends on how far you are from us.
What shipping carriers do you use? We generally use two very reliable shipping services: UPS (United Parcel Service) and USPS (United States Postal Service). Click here for details of Shipping Info
Do you provide express or rush delivery? Yes, we want you to receive your fabrics and trims on time. We are glad to offer services such as UPS Next Day Air® and UPS 2nd Day Air® to most destinations. If rush shipment is needed, place your order immediately and write down the latest date that you must receive your order in the comment box at checkout. We will then send you an email to let you know the actual shipping charge and all possible shipping methods to meet your deadline. However, if we don't receive a response from you, we will automatically adjust the shipping and expedite your order in order to meet your deadline. *Please note: package delivers on Monday through Friday.
Do you ship outside of the United States? We sure do! TrimFabric ships worldwide. International orders will be delivered via Airmaill or Global Priority Mail. Only the actual shipping cost will be billed. US Mail will be used for APO and FPO addresses and for residents of Hawaii, Alaska, Puerto Rico, American Samoa, Marshal Islands, Palau, US Virgin Islands and Guam. Actual shipping will not show up during checkout. It will add to your total. If you need us to confirm you the shipping charge before shipment, please write a note at the comment box. Otherwise, we will ship your order with the actual shipping charge.
How do I know if my order has been shipped? We will inform you by e-mail to keep you up-to-date. Sometimes an item you've ordered is out of stock or short of yardage. In such cases, our customer service representative will inform you by e-mail if any items in your order prove to be unavailable. Therefore, please contact us asap if you would like to substitute for another item(s). We will ship out the rest of the items in your order unless we have received your request to substitute for individual item(s) in your order. We will email you a UPS tracking # or USPS delivery confirmation #.
What forms of payment does TrimFabric accept? We are here to serve our customers, so we accept many forms of payment: (1) All Visa®, MasterCard®, American Express®, and Discover® credit cards (2) PayPal®!
Remember that paying online with a credit card is safe – guaranteed. It is simple, too. Just enter your credit card information during checkout.
Do I need to register in order to make a purchase? No, you do not need to register in order to purchase from TrimFabric.com.
How do I know if ordering online at TrimFabric is secure? Protecting your information is top priority. TrimFabric.com uses Secure Sockets Layer (SSL) to encrypt your credit card number, name and address. Only TrimFabric.com is able to decode your information – no one else. Be assured that your information is absolutely safe with us. Click here for our full privacy and security policy.
What is TrimFabric Privacy Policy? Every single member of TrimFabric respects every customer and understands the strict need for privacy. TrimFabric’s policies were written to ensure that your personal information is handled very safely and responsibly.
As you can read in our full Policy Privacy, we never sell or rent personal information to any third parties under any circumstances. We highly value your trust, and we work hard to protect the security of all personal information and privacy of all customers.
