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What is TrimFabric?
What are some good reasons for purchasing my fabric and trimmings
from you?
What kind of selection do you have?
Do you send sample swatches?
Will out-of-stock items become available again?
Are gift certificates available? |
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GENERAL
INFORMATION |
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What
is the availability of items?
May I place a special order if I do not see what I need on
your site?
What is the minimum yardage you will sell or cut?
How do I find out more about an item?
What happens after I have placed my order?
Can I make changes to my order after it has been submitted? |
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SHIPPING
& PAYMENT INFORMATION |
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How
can I find out the status of an online order?
What is your return policy?
When will my order arrive?
What shipping carriers do you use?
Do you provide express or rush delivery?
Do you ship outside of the United States?
How do I know if my order has been shipped?
What forms of payment does TrimFabric accept? |
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ACCOUNT
INFORMATION |
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Do
I need to register in order to make a purchase? |
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SECURITY
INFORMATION |
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How
do I know if ordering online at TrimFabric is secure?
What is TrimFabric Privacy Policy? |
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What is TrimFabric? TrimFabric
is a customer-oriented, high-quality, high-fashion fabrics store in New York.
We obtain domestic materials from New York Citys famous "Garment District"
as well as import items from Europe. We have been catering to quality and price
conscious retailers, dressmakers, tailors, and others for many years. We have
made our beautiful fabrics and trims accessible online to make your shopping experience
more convenient and enjoyable. Back
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| What
are some good reasons for purchasing my fabric and trimmings from you?
There are very many good reasons. However, the best reasons
are our quality and selection. We obtain only the finest materials from the worlds
foremost houses of fashion. And these are available to you online exclusively
through TrimFabric.com. We also offer an enormous selection of the latest fashions. Back
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| What
kind of selection do you have? Linen, wool, knits,
flannel, polyester, cotton, crepe, prints
These are only a tiny fraction
of the multitude of fine fabrics we have in stock. Our huge complex contains several
thousand bolts of fabrics and millions of yard of trimming, from everyday casual
to exotic haute-couture. Whether the outfit is to be worn to work, a casual get-together,
or a soiree in Paris, we have the perfect fabric! Back
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| Do
you send sample swatches? Yes, we want to make
ordering your perfect material as easy as possible. When a swatch is available,
you will see a Buy Swatch Here button at the bottom right corner of
the product detail page. Simply click the button, and you will be taken to a secure
shopping cart page. Back
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| Will
out-of-stock items become available again? For
most of the items are not reorderable, we regret to say that once an item is out
of stock, it will not become available again. Therefore, when you see something
that strikes your fancy, it would be wise to purchase it immediately before it
is sold. Back to top |
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Are gift certificates available?
Yes, we are delighted to make gift certificates available.
They are very popular not only at gift-giving time but any time. Sewing enthusiasts,
retailers, designers and others will appreciate receiving such a thoughtful gift.
Even those who dont sew will appreciate a certificate. For example, those
with big tastes but small budgets can redecorate with just a few fabrics and trims
strategically tossed over furniture and fixtures! Certificates are available
in the denominations of $10, $25. The certificate will be emailed directly to
the lucky recipient within hours of your order. Order
a TrimFabric Gift Certificate today! Back
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| What
is the availability of items? When you are ready
to order, we are ready to ship! Every fabric listed on this site is ready to be
shipped to you immediately! Sometimes an item you've ordered is out of stock or
short of yardage. Our customer service representative will inform you by e-mail
if any items in your order prove to be unavailable. Therefore, please contact
us asap if you would like to substitute for another item(s). We will ship out
the rest of the items in your order unless we have received your request to substitute
for individual item(s) in your order. Back
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| May
I place a special order if I do not see what I need on your site?
Some of the items are reorderable, these items can be special ordered. Special
item will have a 30% restocking fee if return. Our inventory is so enormous, you
will likely find exactly what you need on this website, even if the item is not
easily available elsewhere! Back
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| What
is the minimum yardage you will sell or cut? In
order to serve all our clients to our best ability, minimum cut is one yard. Back
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| How
do I find out more about an item? Click on the
item image or item title. Doing so will take you to the item page, which lists
all the details about the item. We want you to know all the specifics so that
you can make an informed purchase. Back
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| What
happens after I have placed my order? You will
immediately receive acknowledgement of your order submittal as well as an order
confirmation with an order number. Sometimes an item you've ordered is out
of stock or short of yardage. Our customer service representative will inform
you by e-mail if any items in your order prove to be unavailable. Therefore, please
contact us asap if you would like to substitute for another item(s). We will ship
out the rest of the items in your order unless we have received your request to
substitute for individual item(s) in your order. Back
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| Can
I make changes to my order after it has been submitted? Since
we are dedicated to helping our customers, we will try our best to make changes
when we can. In other words, if your order has not yet been packed, we
will try our utmost to make your changes. In order to make a change, please
email us at info@trimfabric.com
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| How
can I find out the status of an online order? You
will receive the order status in the order confirmation email. Back
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| What
is your return policy? If you are not satisfied,
you can return unopened items within 15 days of delivery for a full refund. Items
must be returned in original condition, no cut. No returns can be accepted after
15 days. The original shipping charge is not refundable. We will credit you in
the same manner in which you paid for the purchase. Please allow the time upon receipt of the returned merchandise and the time it takes your bank to process
our refund request. You must first email us at info@trimfabric.com
to let us know which item you are returning
and provide us a tracking or delivery confirmation #
of your return package. You will then be given a return confirmation # of
this return. In your return package, please
include your receipt containing the order number,
indicate which item(s) you're returning. Back
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| When
will my order arrive? Usually it takes us 3 to
8 business days (Monday through Friday) to process your order, unless your order
is incomplete, short of yardage. In this case, our customer service representative
will inform you by e-mail if any items in your order prove to be unavailable.
Therefore, please contact us asap if you would like to substitute for another
item(s). We will ship out the rest of the items in your order unless we have received
your request to substitute for individual item(s) in your order. Transit times
are estimates only and do not constitute any guarantee of delivery on a specific
day. Back to top |
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What shipping carriers do you use?
We generally use two very reliable shipping services: UPS
(United Parcel Service) and USPS (United States Postal Service). Click
here for details of Shipping Info Back
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| Do
you provide express or rush delivery? Yes,
we want you to receive your fabrics and trims on time. We are glad to offer services
such as UPS Next Day AirŪ and UPS 2nd Day AirŪ to most destinations. If rush shipment
is needed, place your order immediately and
write down the latest date that you must receive your order in the comment box
at checkout. We will then send you an email to
let you know the actual shipping charge and all possible shipping methods to meet
your deadline. However, if we don't receive a response from you, we will automatically
adjust the shipping and expedite your order in order to meet your deadline. *Please
note: package delivers on Monday through Friday. Back
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| Do
you ship outside of the United States? We sure
do! TrimFabric ships worldwide. International orders will be delivered via Airmaill
or Global Priority Mail. Only the actual shipping cost will be billed. US Mail
will be used for APO and FPO addresses and for residents of Hawaii, Alaska, Puerto
Rico, American Samoa, Marshal Islands, Palau, US Virgin Islands and Guam. Actual
shipping will not show up during checkout. It will add to your total later. If
you need us to confirm you the shipping charge before shipment, please write a
note at the comment box. Otherwise, we will ship your order with the actual shipping
charge. Back to top
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How do I know if my order has been shipped? We
will inform you by e-mail to keep you up-to-date. |
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an item you've ordered is out of stock or short of yardage. In such cases, our
customer service representative will inform you by e-mail if any items in your
order prove to be unavailable. Therefore, please contact us asap if you would
like to substitute for another item(s). We will ship out the rest of the items
in your order unless we have received your request to substitute for individual
item(s) in your order. |
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will email you a UPS tracking # or USPS delivery confirmation #. Back
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| What
forms of payment does TrimFabric accept? We are
here to serve our customers, so we accept many forms of payment: (1) All Visa®,
MasterCard®, American Express®, and Discover® credit cards (2) PayPal®!
If you have a wise friend, you may have one of our Gift
Certificates you can use.
Remember that paying online with a credit
card is safe guaranteed. It is simple, too. Just enter your credit card
information during checkout. Back to top |
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| Do
I need to register in order to make a purchase? NO,
you do not need to register in order to purchase from TrimFabric.com. Back
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| How
do I know if ordering online at TrimFabric is secure? Protecting
your information is top priority. TrimFabric.com uses Secure Sockets Layer (SSL)
to encrypt your credit card number, name and address. Only TrimFabric.com is able
to decode your information no one else. Be assured that your information
is absolutely safe with us. Click here for
our full privacy and security policy. Back
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What is TrimFabric Privacy Policy?
Every single member of TrimFabric respects every customer
and understands the strict need for privacy. TrimFabrics policies were written
to ensure that your personal information is handled very safely and responsibly.
As
you can read in our full Policy
Privacy, we never sell or rent personal information to any third parties
under any circumstances. We highly value your trust, and we work hard to protect
the security of all personal information and privacy of all customers. Back
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